Easy Cake Factory Return Policy At Easy Cake Factory, we strive to provide our customers with the best quality baked goods. Due to the perishable nature of our products, we are not able to accept returns or cancellations less than 48 hours prior to delivery. If you are not completely satisfied with your order, please contact us within 48 hours of delivery and we will be happy to discuss a resolution that works for both parties. If your order has arrived damaged or incorrect, please contact us immediately and we will make it right. We may ask for photos or other evidence to process your claim. We reserve the right to refuse returns or refunds at any time, and all returns must be addressed within 48 hours of delivery. Thank you for your understanding and for choosing Easy Cake Factory!